We want you to be absolutely happy with our products and services, so we provide the simple Elite Airsoft guarantee:  if on receiving your item you are unhappy with your item for any reason than simply send it back to us. We will replace or refund the item.

This guarantee ensures that if you are unsure about what you are purchasing you have the peace of mind of knowing that we are here to help. In addition, if you decide that you made a mistake or you change your mind then please send the goods back within 10 days of receipt.

However, please keep in mind that the item must be returned UNOPENED and UNUSED, and you must bear the direct cost of returning the products to us.

We can not accept items which are considered consumable or non-durable goods, like batteries, bbs, gas, paints, maintenance products, etc.

Please use our RMA form to return a product.

The products must be returned to:

SC Hostware Solutions SRL
Str. Szaszok Tabora 5
535600 Odorheiu Secuiesc, Romania
Phone: 0040 751 129 900

Please pay attention to the packaging of the products. Do not apply labels or writing directly to the original packaging! Items with damaged packaging will not qualify for refund and will be sent back to your address.